macOS: “App can’t be opened because it’s from an unidentified developer”
This security warning appears because the app isn’t notarized by Apple yet.
How to fix: Right-click (or Control-click) the app icon and select “Open” instead of double-clicking. You’ll see a warning dialog—click “Open” again to launch the app.
Windows: SmartScreen warning
Windows SmartScreen may show a warning when you first run the app.
How to fix: Click “More info” in the warning dialog, then click “Run anyway”. This warning appears because the app isn’t code-signed yet, but it’s completely safe to use.
“Disconnected” or “Failed to connect”
If you see a disconnected status in the app:
How to fix:
- Check that your internet connection is working
- Verify your Polar.sh API access token is correct in Settings
- Make sure your organization name is entered correctly
- Try creating a new API token on Polar.sh and updating it in the app
Notifications not appearing
If you’re not seeing desktop notifications:
How to fix:
- Check your system notification permissions:
- macOS: System Settings → Notifications → Revenue Notify
- Windows: Settings → System → Notifications → Revenue Notify
- Verify notifications are enabled in the app’s Settings
- Make sure the app is actively checking for updates (check polling interval in Settings)
App not detecting updates
How to fix:
- Check your internet connection
- Verify you’re not using the portable version (it doesn’t auto-update)
- Try restarting the app to force an update check
- Open Settings for the app → view “Updates” then press “Check Updates”
- Manually check the Releases page for the latest version
Graphics issues or crashes on Windows
If the app crashes or shows visual glitches:
How to fix:
- Open Settings (if you can launch the app)
- Enable “Disable hardware acceleration”
- Restart the app
If you can’t open Settings, you may need to reinstall the app.